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Home user support form
Home Support
Name
*
Function
e-mail
*
Company
License number (available on your invoice or in SimpPro > Help > About Simp)
*
010-
Product
*
[Please select an option]
SimpLite 2.5 for MSN
SimpLite 2.5 for ICQ/AIM
SimpLite 2.5 for Jabber
SimpLite 2.5 for Yahoo!
SimpPro 2.5
None
[I don't know]
IM client
*
[Please select an option]
[I don't know]
Windows Messenger 4.x/5.x
MSN Messenger 6.x
MSN Messenger 7.0
MSN Messenger 7.5
Windows Live Messenger 8
Windows Live Messenger 2009
Windows Live Messenger 2011
ICQ 2005
ICQ 6
ICQ 7.2
AOL Instant Messenger
AOL Instant Messenger Pro
AOL Instant Messenger 6.0/6.1
Yahoo! Messenger
Yahoo! Messenger 9
Yahoo! Messenger 10
Trillian
Pidgin
Google Talk
Pandion
Exodus
Miranda
Other
Product used by your contact
*
[Please select an option]
SimpLite 2.5 for MSN
SimpLite 2.5 for ICQ/AIM
SimpLite 2.5 for Jabber
SimpLite 2.5 for Yahoo!
SimpPro 2.5
None
[I don't know]
IM client used by your contact
*
[Please select an option]
[I don't know]
Windows Messenger 4.x/5.x
MSN Messenger 6.x
MSN Messenger 7.0
MSN Messenger 7.5
Windows Live Messenger 8
Windows Live Messenger 2009
Windows Live Messenger 2011
ICQ 2005
ICQ 6
ICQ 7.2
AOL Instant Messenger
AOL Instant Messenger Pro
AOL Instant Messenger 6.0/6.1
Yahoo! Messenger
Yahoo! Messenger 9
Yahoo! Messenger 10
Trillian
Pidgin
Google Talk
Pandion
Exodus
Miranda
Other
OS
*
[Please select an option]
Windows 2000
Windows 2003/2008 Server
Windows XP
Vista
Vista x64
Windows 7
Windows 7 x64
Mac OS X
Linux
Other
Type of Internet connection
*
[Please select an option]
Modem/ISDN
DSL/Cable
Cellular/3G
Corporate network
Other
[I'm not sure]
Firewall
*
[Please select an option]
Norton Internet Security
Norton Personal Firewall
McAfee Personal Firewall Plus
McAfee Internet Security
Freedom Firewall
Kerio Personal Firewall
BlackIce
Outpost Personal Firewall
PC-cillin Internet Security
Windows XP Internet Connection Firewall
ZoneAlarm Pro
Corporate Firewall
Other
[Don't Know]
[None]
Your problem occurred
*
[Please select an option]
After installing Simp the first time
After updating Simp to the latest version
After updating your IM client
After installing another software
Other
[I'm not sure]
Issue description
*
To ensure a quick resolution, provide as many details as possible, including the date and time the problem occurred, a description of what you were trying to do, the detailed steps you took that led up to the problem, and details on any error messages that you received.
Please enter the verification code
*
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